Contact the Duel editorial team
Duel is an independent editorial portal. Our team handles questions about the information published on this site, requests for clarification and reports of inaccurate content. We aim to respond to relevant messages within 48 hours.
Contact the duelcasino.cz editorial team
Send editorial enquiries to [email protected]. Include the page or feature involved, the point you would like clarified and any screenshot that would help us understand the issue. Please do not send passwords, payment details or identity documents by email.
We can explain how our pages are structured, correct factual errors and consider suggestions for improving the information we publish. We cannot operate an account, change a balance, approve verification, place a bet or authorise a withdrawal. Requests for those actions belong with the operator’s customer support team rather than our editorial inbox.
Questions about your account
Account questions cover registration, deposits, withdrawals, bonuses, identity verification and technical problems. When contacting the operator, include the email address attached to the account, the approximate time of the issue and any reference displayed on screen. These details allow support to locate the relevant account activity without asking you to repeat basic information.
Keep screenshots to the parts needed to show the problem. Redact card numbers, bank details, wallet addresses, passwords and identity documents before sending an image. If the concern involves a transaction, record the approximate amount, time and method involved; those details can be more useful than a general description of the problem.
What happens next
We read each relevant message and use the information provided to prepare an answer. A request for a correction receives particular attention because accurate content matters more than a quick reply. Editorial questions, factual corrections and reports of broken links may require us to check the material before we respond.
Our target is to reply within 48 hours. Weekend, public holiday and complex account requests may take longer. We cannot guarantee a particular resolution time for account work handled by the operator, but the information in your message helps their support team avoid unnecessary back-and-forth.
Support and responsible gambling
If your message concerns gambling support, self-exclusion or a cooling-off period, our team can direct you to the relevant service and explain what our published information covers. We cannot activate those controls on your behalf. The operator’s self-exclusion locks an account for at least 6 months and stops promotional material; a 7-day cooling-off period is also available.
Free, confidential support is available from the BeGambleAware.org support service. For immediate help, the National Gambling Helpline is available on 0808 8020 133, 24/7. GamCare is also available at gamcare.org.uk.
This site is for players aged 18 and over (18+). We want your play to remain entertainment rather than a financial plan or an obligation.
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