Privacy policy and Duel information handling
Duel is an independent information portal about the operator and its sportsbook and gaming services. This policy explains how we handle information sent to this website, rather than the information handled by the operator when you use its own services. Access to this site is intended for people aged 18 and over (18+).
Who is responsible for your data
Duel is the data controller for information collected through this portal. We determine why that information is processed, how long it is kept and the safeguards applied to it. The operator named on the website remains responsible for information that it collects when you open and use its platform.
Questions about this policy or a request concerning your information can be sent to [email protected]. Please describe your request clearly so we can identify the relevant correspondence.
Information that reaches us
When you contact our editorial team, we receive the email address you use and the content of your message. You may also include an account reference, technical detail or supporting document that helps us answer a question about our published information.
Visiting the site creates technical information such as your IP address, browser type, device information, referring page and pages viewed. We may also receive consent choices and cookie information generated by your browser.
How we use the information
We use contact details to reply to enquiries, administer correspondence and protect our records from misuse. Technical data helps us maintain the website, understand how its pages are used and diagnose technical problems.
We process this information under the UK GDPR and the Data Protection Act 2018. Our lawful bases include responding to messages, operating and securing this portal, meeting legal duties and pursuing our legitimate interests in understanding site performance. Where consent is used for optional analytics or advertising storage, you may withdraw it through the available cookie controls.
Who else receives the information
We do not sell personal information. Information may pass to service providers that support hosting, security, analytics, advertising or email delivery. These providers act on our instructions and receive only the information needed to perform their service.
Some external services may process data outside the UK. Where this happens, the relevant transfer safeguards apply. We may also disclose information when required by law, to protect our rights or to address a genuine legal request.
Your rights under UK data protection law
You may ask us for access to your personal information, correction of inaccurate records, deletion, restriction of processing, portability in an appropriate format, or an objection to processing based on legitimate interests. You can also withdraw consent where consent is the lawful basis for processing.
To exercise a right, email [email protected]. We may ask for information that confirms your identity. You may complain to the Information Commissioner's Office at ico.org.uk if you believe we have handled your information improperly.
How long we keep information
Editorial correspondence is kept only while it remains useful for handling the enquiry, maintaining relevant records or meeting legal obligations. We then delete or anonymise it. Technical records are retained according to their operational purpose and the periods required for security, troubleshooting and legal compliance.
Cookie storage follows the retention period set by the relevant cookie type. Your browser controls can remove stored information before that point, although doing so may affect parts of the site that rely on a saved preference.
Children and access restrictions
This portal is not intended for children. We do not knowingly collect information from anyone below 18. If a shared device may be accessible to a minor, use parental-control software such as Net Nanny or Qustodio and keep gambling-related accounts and communications outside their reach.
We will respond appropriately if we learn that information has been submitted by a child. Relevant information may then be deleted to protect the individual concerned.
Contacting us about privacy
Privacy enquiries, access requests and corrections should be addressed to [email protected]. Please include the subject of your request and enough information for us to locate the relevant correspondence without asking for unnecessary personal details.
If gambling stops feeling like entertainment, free and confidential support is available through BeGambleAware.org. Access to this site is restricted to persons aged 18 and over (18+). Please gamble responsibly.
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